LIVE Online Courses
Licence Controller Qualification (LCQ)
Level 4 | 1 day workshop (w Pre Assessment Project to complete) | $195 incl GST
This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.
Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.
This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.
In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.
NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
* 1 day Prerequisite
This includes completing our Pre Assessment Project (PAP) prior to attending
Success in Retail
Level 2 | 1 day workshop | $195 inc GST
Learn the importance of effective communication and product knowledge to be successful in retail.
You will discover the significance of product knowledge and delve into elements of fraud, theft and how effective communication can alter the success of the workplace.
In this course you will learn how to:
• Develop effective verbal communication skills
• Develop product knowledge
• Deal with customer enquiries successfully
• Learn essential selling techniques
• Know legislative requirements in retail industry
• Know practices to detect staff, customer and suppliers’ theft and fraud
• Know measures for preventing theft and fraud happening in the workplace
• Know legal requirements and rights for those suspected of theft and fraud
NZQA unit 28301 v3 | L2 Cr5
Demonstrate knowledge of products and product information in a retail environment
NZQA unit 24997 v4 | L2 Cr5
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Self-Management
Level 2 | 1 day workshop | $195 inc GST
Learn multiple strategies to manage your time, stress and group projects.
You will become a more effective employee by understanding the benefits of working in a diverse team, gaining knowledge on the processes required to use your time more effectively and ways to reduce stress.
In this course you will learn how to:
• Become an effective employee
• Develop the ability to work in a diverse team
• Understand the benefits of having diversity at school, workplace or at home
• Manage time effectively
• Prioritise and organise time successfully
• Understand sources and consequences of stress
• Know ways and strategies to manage and overcome stress
• Approach stress head-on with effective results
NZQA unit 377 v8 | L2 Cr2
Demonstrate knowledge of diversity in workplaces
NZQA unit 12349 v6 | L2 Cr3
Demonstrate knowledge of time management
NZQA unit 12355 v6 | L2 Cr3
Describe strategies for managing stress
Workplace Communication
Level 3 | 1 day workshop | $195 inc GST
Learn the art of communication and how to overcome barriers.
Communication is an important factor in every day life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.
In this course you will learn how to:
• Develop effective and efficient communication skills
• Learn solutions to overcoming communication barriers
• Understand cross-cultural communication and its significance
• Learn the art of reading and understanding body-language and non-verbal communication
• Develop attentive and active listening skills
• Effectively convey and receive messages in person, as well as digitally
• Learn to give and receive feedback
• Boost confidence in workplace communication skills
NZQA unit 9694 v9 | L3 Cr 4
Demonstrate and apply knowledge of communication process theory
Comprehensive Food Safety
Level 2 & 3 | 1 day workshop | $175 incl GST
Great course for supervisors and managers in any business that sells, serves or prepares food.
Learn about working with and managing a Food Control Plan – compliance will become easy when you learn the steps to take.
Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable. This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.
In this course you will learn how to:
• Understand the food safety measures as required by the Food Act 2014
• Know compliance requirements for a Food Control Plan
• Know correct and safe food practices and control methods used in the industry
• Identify contamination hazards in a food business
• Gain in-depth understanding of methods used to control hazards that cause food-borne illness and food spoilage
• Maintain effective personal hygiene and correct practices when working with food
• Understand the critical control points in a food business and able to take corrective action if required.
• Know the importance of food safety principles and the requirements for safe food.
Optional NZQA units available – ($30 per unit add-on)
NZQA unit 20666 v7 | L2 Cr2
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
NZQA unit 167 v9 | L2 Cr4
Practise food safety methods in a food business under supervision
NZQA unit 168 v7 | L3 Cr4
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
Manage Workplace Drug & Alcohol Impairment
Level 3 | 1 day workshop | $195 inc GST
Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Understand the different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained. You will gain an understanding of how this can not only affect the individual as an employee, but also the wider community.
In this course you will learn how to:
• Know consequences of drug and alcohol use in the workplace on staff safety
• Know consequences for an employee under the influence at work
• Understand how substance impairment in the workplace can affect future employment
• Know and understand the behaviours and protocols required in the workplace
• Understand the classifications of drugs, offences, and penalties
• Learn organizational policies and procedures on how drug and/or alcohol related problems are managed
• Learn what help is available for dealing with substance abuse
NZQA unit 22316 v6 | L3 Cr4
Demonstrate knowledge of the management of drug and alcohol-related problems in the workplace
Store Detective
Level 3 | 1 day workshop | $195 inc GST
Learn the ins and outs of being a Store Detective!
By taking this course you will be able to reduce both staff & customer theft and fraud in a retail or distribution environment.
In this course you will learn how to:
• Identify theft and fraud in the workplace
• Protect merchandise
• Define theft and fraud in retail and distribution
• Detect staff theft and fraud
• Reduce staff theft and fraud
• Know the consequences for customers convicted of theft and fraud
• Understand consequences of theft and fraud for an employer
• Understand how employee theft can affect an employee’s future social and employment opportunities
• Understand the Crimes Act 1961 and legal requirements
NZQA unit 24996 v2 | L3 Cr3
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
NZQA unit 24999 v2 | L3 Cr4
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
Responsible Mixology
Level 3 | 1 day workshop | $195 inc GST
A taster for anyone wanting to work in the hospitality industry.
Learn knowledge of alcoholic and non-alcoholic beverages and how these are presented in the industry. Understand the importance of being a responsible host to keep your customers, staff and community safe.
In this course you will learn how to:
• Be a responsible host
• Understand the importance of keeping your customers and community safe
• Gain valuable knowledge relevant to the Hospitality industry and any Licensed premise
• Develop effective communication skills and ways of defusing a diverse range of situations eg. Identifying intoxication
• Understand the legal requirements of the Sale and Supply of Alcohol Act 2012
• Know the characteristics of the different alcoholic and non-alcoholic beverages available and how these are presented in the industry
• Learn the tools and equipment used for service of beverages
• Preparer a range of beverages, including cocktails and mocktails
NZQA unit 4645 v9 | L3 Cr2
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premise
NZQA unit 14420 v8 | L3 Cr3
Demonstrate knowledge of alcoholic and non-alcoholic beverages
Hospitality Skills Essentials L2
Level 2 | 1 day workshop | $195 inc GST
A fantastic entry-level course covering all the essential skills needed to understand what it means to contribute to a safe working environment.
Workplace safety is everyone’s responsibility – from preparing the food correctly, to following policies and procedures, to identifying any potential hazards.
In this course you will learn how to:
• Gain entry-level knowledge for those wanting to work in the Hospitality Industry
• Gain basic understanding of food safety practices; including reducing food contamination hazards and prevention of cross-contamination of food
• Maintain excellent personal hygiene and food handling standards
• Understand the importance of workplace policies and procedures and following workplace requirements
• Identify and report emergency procedures and manage emergency situations
• Know the benefit and value for the customer when it comes to product knowledge
• Identify features and characteristics for products sold, and to effectively match these to the customers’ needs and enquiry
• Gain knowledge and understanding of legislative requirements for the Food and Customer Service Industry
NZQA unit 20666 v7 | L2 Cr2
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
NZQA unit 14466 v6 | L2 Cr2
Demonstrate knowledge of maintaining a safe and secure environment for people in the Hospitality industry
NZQA unit 28301 v3 | L2 Cr5
Demonstrate knowledge of products and product information in a retail environment
Hospitality Skills Essentials L3
Level 3 | 1 day workshop | $195 inc GST
Already working in hospitality and want to upskill?
This is the course for you!
You will learn the importance of correct kitchen practices, the history of coffee, the responsibility that comes with the serving of alcohol and more!
You will become an essential employee of any hospitality business by earning this Level 3 hospitality qualification.
In this course you will learn how to:
• Learn essential transferable skills for this thriving industry
• Comply with the Food Act 2014, and manage a Food Control Plan
• Understand common sources and prevention of food-borne illnesses and food spoilage
• Gain knowledge of coffee bean origins, as well as correct storage, handling, roasting and blending processes
• Learn quality control requirements for ingredients used for espresso beverages
• Be a responsible host and the importance of keeping your customers and community safe
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Understand the legal requirements of the Sale and Supply of Alcohol Act 2012
NZQA unit 168 v7 | L3 Cr4
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
NZQA unit 17284 v7 | L3 Cr3
Demonstrate knowledge of coffee origin and production
NZQA unit 4645 v9 | L3 Cr2
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
Make today the day to learn something new”
– unknown