Face to Face Courses

Hospitality

Managing Licensed Premises (LCQ)

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Level 4 | Credits 10 | 1 day | $249 incl GST

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].

It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
Learn what is means to be a responsible host and the importance of keeping your customers and community safe
Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
Understand the purpose and functions of licensing bodies and their roles
Know the effects of alcohol and the impact it can have for a Licensed Premise
Learn to recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
Learn to deal with situations effectively whilst maintaining customer and staff safety.

NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises

NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises

 

* 1 day Prerequisite
This includes completing our Pre Assessment Project (PAP) prior to attending

Comprehensive Food Safety

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Level 2 & 3 | Credits 6 | 1 day | $190 incl GST

Great course for supervisors and managers in any business that sells, serves or prepares food.

Learn about working with and managing a Food Control Plan – compliance will become easy when you learn the steps to take.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable. This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
•Understand the food safety measures as required by the Food Act 2014
•Know compliance requirements for a Food Control Plan
•Know correct and safe food practices and control methods used in the industry
•Learn to identify contamination hazards in a food business
•Gain in-depth understanding of methods used to control hazards that cause food-borne illness and food spoilage
•Learn methods to maintain effective personal hygiene and correct practices when working with food
•Gain an understanding of the critical control points in a food business and able to take corrective action if required.
•Know the importance of food safety principles and the requirements for safe food.

Optional NZQA units available:
NZQA unit 20666 v6 | L2 Cr2
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
NZQA unit 167 v8 | L2 Cr4
Practise food safety methods in a food business under supervision
NZQA unit 168 v7 | L3 Cr4
Demonstrate knowledge of food contamination hazards, and control methods used in a food business

*unit standard 167* (*must be working in a food place, as workplace observations are required)

Cafe Counter Service
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Level 2 | Credits 13 | 2 days | $379.50 incl GST

The Hospitality Industry is an exciting and rewarding industry to work in. This course is ideal for anyone who wants to dip their toes in the water of hospitality or are just starting out in this bustling industry.
Get a real taste of what hospo is like and feel ready & prepared for work in the industry. Employers are always looking for people that have already completed their basic industry training. Learn about the safe food practices essential for all food handlers, required under the Food Act 2014. Taking orders, preparing counter food and beverages and serving customers are all part of this exciting package!

NZQA unit 14440 v8 | 2 credits
Prepare and clear areas for counter food service for a commercial hospitality establishment
NZQA unit 28145 v2 | 2 credits
Interact with customers in a service delivery context
NZQA unit 14425 v8 | 5 credits
Prepare and serve hot and cold non alcoholic drinks for a commercial hospitality environment
NZQA unit 167 v9 | 4 credits
Practice food safety methods in a food business under supervision

Bartenders Kickstarter
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Level 3 | Credits 10 | 2 days | $379.50 incl GST

Must-have service industry skills that will give you the edge to being successful in the hospitality and service industry. A perfect taster for anyone wanting to pursue a career in hospitality.
Learn how to be a responsible host and how to maintain a responsible drinking environment. Two days of interactive learning and roleplay in the context of Seaside Sally’s (our simulated workplace environment) will give students understanding of the real expectations of the industry and hone their hospitality skills.

NZQA unit 21853 v6 | 5 credits
Provide hospitality sales and service opportunities to customers
NZQA unit 4645 v9 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise
NZQA unit 14420 v8 | 3 credits
Demonstrate knowledge of alcoholic and non-alcoholic beverages

Life and Communication Skills

Leadership 101

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Level 3 | Credits 12 | 2 days | $350.75 incl GST

This interactive, motivating course is perfect for those that want to break down barriers that are preventing us from completing great opportunities – right through to those that have natural leadership skills that this course will enhance.

Leadership 101 is about the communication skills and confidence you need to be a leader. Working as a team, listening skills and giving constructive feedback are valuable transferable skills that employers are looking for. Having team meetings, planning and preparation are key elements needed to be able to achieve any objective. The course is more than that though – magic happens. We even have the shyest non-communicators speaking up as they learn to break down barriers that prevent the greatest of opportunities.

 

NZQA unit 9705 v8 | 3 credits
Give feedback on performance in the workplace

NZQA unit 11097 v6 | 3 credits
Listen actively to gain information in an interactive situation

NZQA unit 9681 v8 | 3 credits
Contribute within a team or group which has an objective

NZQA unit 3494 v7 | 3 credits
Write minutes for a formal meeting

Manage Workplace Drug & Alcohol Impairment
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Level 3 | Credits 4 | 1 day | $207.00 incl GST

This workshop is a journey of discovery. Learners are enlightened on how to keep themselves safe at work and what to do if there are other workers with drug and/or alcohol related problems, and putting workplace and their own safety at risk.

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk. Many substances impair judgement and compromise your safety at work. Hear about different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained. You will gain an understanding of how this can not only affect the individual as an employee, but also the community.

 

NZQA unit 22316 v6 | 4 credits
Demonstrate knowledge of the management of drug and alcohol related problems in the workplace

497 Workplace Health & Safety
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Level 1 | Credits 3 | 1 day | $207.00 incl GST

People credited with this unit standard are able to identify and describe legislative rights and responsibilities for workplace health and safety; describe the systems approach to workplace health and safety; explain how risks and hazards are defined in the HSWA.

 

NZQA unit 497 v10 | 4 credits
Demonstrate knowledge of the management of drug and alcohol related problems in the workplace

Tutuki
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Level 2 | Credits 11 | 2 days | $350.75 incl GST

Tutuki means “to extend and succeed”. An inspirational, empowering journey that’s full of fun! Extending your personal growth to succeed in your career pathway.

Tutuki is perfect for enhancing communication skills, good manners, etiquette and behaviours that are appropriate in the workplace, as well as the benefits of working with a diverse team. Develop effective strategies to manage stress and ways to manage your time wisely.

 

NZQA unit 377 v8 | 2 credits
Demonstrate knowledge of diversity in workplaces
NZQA unit 9677 v11 | 3 credits
Communicate in a team or group which has an objective
NZQA unit 12349 v6 | 3 credits
Demonstrate knowledge of time management
NZQA unit 12355 v6 | 3 credits
Describe strategies for managing stress

Team BBQ L2 or L3
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Level 2 or 3 | Credits 7 | 2 days | $373.75 incl GST

This is a very popular course with great outcomes. Working as part of a team and practicing food safety methods, you will be collaborating and planning to create and serve a BBQ meal.

Sounds simple but you will learn and practice Basic Food Safety methods, which are key in so many areas. This course is ideal for anyone working with food eg. Community groups, volunteering in a kitchen or even on the Marae. A very popular course with great outcomes – big “WOWS” and “YUMS”! Teams work together to prepare and make everything (except the bread!). This course goes way beyond the normal sausage sizzle!

 

NZQA unit 9677 v11 | 3 credits
(level 2)
Communicate in a team or group which has an objective
NZQA unit 167 v9 | 4 credits
(level 2)
Practice food safety methods in a food business under supervision

OR

NZQA unit 9681 v8 | 3 credits
(level 3)
Contribute in a group/team which has an objective
NZQA unit 168 v7 | 4 credits
(level 3)
Demonstrate knowledge of food
contamination hazards and control methods used in a food establishment

Tea & Coffee

Barista Basics

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Level N/A | Credits N/A | 1 day | $195 incl GST

Interested in coffees? Have always wanted to learn? Then this hands-on introduction 1-day practical course is for you!

Learn the different parts of the espresso setup (grinder, machine, dump box, water filter). You will also make different types of drinks: Short Black, Long Black, Flatwhite, Hot Chocolate, Cappuccino, Mochaccino and Latte. Discover all the ingredients you may need for these drinks including condiments.

Barista 101

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Level 2 & 3 | Credits 7 | 2 days | $345 incl GST

Interested in becoming a barista or just love anything coffee? Then this 2-day course is perfect for you! Discover the wonderful world of coffee and lots more.

Two days of practical learning – with plenty of hands-on experience on the espresso machines, making coffees. Learn about the history and production of coffee, understand more about the beans used to make great coffee.

NZQA unit 17284 v6 | 3 credits
(level 3)
Demonstrate knowledge of coffee origin and production

NZQA unit 17285 v9 | 4 credits
(level 2)
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision

Great Coffee, and Safe Food
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Level 2 | Credits 10 | 2 days | $379.50 incl GST

Be prepared to work in the hospitality industry by getting a real taste for what the role involves! Employers are always thrilled to bring on new staff who have already completed their basic hospo training. Become confident taking orders, preparing counter food and learning about safe food practices which are required by all food handlers and beverage creators.

All learners get plenty of hands-on experience on the espresso machines. You will not only be able to make an exceptional brew but also be knowledgeable on coffee bean production and the history of turning those beans into the coffee we drink today! You will walk away with NZQA unit 167 which is an essential training for all food handlers and meets the compulsory training requirements of all food handlers under the Food Act 2014, from market stalls, cafes and restaurants to senior living and childcare centers.

NZQA unit 17285 v10 | 4 credits
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision

NZQA unit 167 v9 | 4 credits
Practice food safety methods in a food business under supervision

NZQA unit 20666 v7 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business

Customer Service and Retail

Customer Service Kickstarter
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Level 2 | Credits 11 | 2 days | $350.75 incl GST

This course is perfect for those that enjoy interactive and hands-on learning. Grasp the skill of interacting and selling to a diverse audience while working in a team.

This all takes place at our simulated Seaside Sally’s, where you will be working as a team to look after the tourists from the cruise ship. Learn how to interact with and appreciate all people who are different from you. NZ is a melting pot of diverse people – we are all different and unique! You will gain an understanding that these skills and traits can be beneficial in the workplace, and at the same time boosting two of the great outcomes this course offers.

 

NZQA unit 377 v8 | 2 credits
Demonstrate knowledge of diversity in workplaces

NZQA unit 9677 v10 | 3 credits
Communicate in a team or group which has an objective

NZQA unit 28145 v1 | 2 credits
Interact with customers in a service delivery context

NZQA unit 24871 v4 | 2 credits
Complete complex forms

NZQA unit 57 v10 | 2 credits
Provide customer service

Advanced Customer Serivce
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Level 3 | Credits 10 | 2 days | $350.75 incl GST

This training is most suited for those that previously have had a taster of working in a customer service environment. Learn the skills and qualities needed to become a confident customer service superstar.

Have you already worked in a retail or hospo environment? Great! This course is perfect for you! Learn the skills and qualities needed to become a confident customer service superstar!

Understand the importance of product knowledge including features and benefits and how to accommodate different behaviours and requirements in the workplace.

 

NZQA unit 11818 v6 | 2 credits
Demonstrate and apply product and/or service knowledge

NZQA unit 11831 v7 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment

NZQA unit 376 v9 | 2 credits
Employ customer service techniques to accommodate customer behavioural styles in a workplace

Employability Skills

Interview Essentials

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Level 3 | Credits 10 | 2 days | $350.75 incl GST

Master those job interviews with winning communication and listening skills.

Learn the art of communication and how to overcome barriers. Being an effective communicator and listener will help you interview more confidently. These “must-have” skills will help you prepare for your job interview, and understand what your future employers are looking for.

NZQA unit 9694 v9 | 4 credits
Demonstrate and apply knowledge of communication process theory

NZQA unit 1296 v8 | 3 credits
Be interviewed in an informal situation

NZQA unit 11097 v6 | 3 credits
Listen actively to gain information in an interactive situation

 

Introduction to employment
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Level 2 | Credits 10 | 2 days | $350.75 incl GST

Want to get work ready? Get to grips with what to expect when starting a new job. These two days will give you valuable tools to help kick start your career pathway.

Understand and be confident with the terminology used when filling out an important form. Learn about the different types of interviews and what behaviours are required to make a first impression. Learners will be taken through how to understand your employment agreement, your rights as an employee and learn strategies to manage problems at work.

 

NZQA unit 1979 v10 | 3 credits
Describe employment agreements
NZQA unit 24871 v5 | 2 credits
Complete complex forms
NZQA unit 7123 v7 | 3 credits
Apply a problem-solving method to a problem
NZQA unit 1294 v8 | 2 credits
Be interviewed in a formal interview

 Make today the day to learn something new”
– unknown

We offer LIVE Online classes to students located anywhere in New Zealand.