Correspondence Packages
Employability Skills & Work Readiness | Level 2
Business Communication Basics
Level 2, Credits 8 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Develop the ability to write internal communication and external correspondence, as well as a short report for a workplace.
Learners will be able to give information to clients and respond to enquiries and identify the purpose of graphics in communication; and communicate using graphics.
From this course you will gain the following:
• Improved computing skills
• Increased knowledge of wording used (in reports)
• Develop an understanding of the differences between internal and external communication
• Learn how to respond to customer enquiries
• A strong understanding of what you need to know when using graphics in communication
NZQA unit 3488 v7 | 3 credits
Write business correspondence for a workplace
NZQA unit 3492 v8 | 3 credits
Write a short report
NZQA unit 1280 v8 | 2 credits
Use graphics in communication
Prepare For Employment
Level 2, Credits 8 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Want to get work ready? Get to grips what to expect when starting a new job.
Learners will be taken through how to understand your employment contract, your rights as an employee and what you need to know when you become employed.
Learn strategies to manage problems at work.
From this course you will gain the following:
• Improved writing skills
• Increased knowledge of wording used (in forms)
• Confidence to complete employment forms
• A strong understanding of the differences between multiple types of Employment Agreements
• A better understanding of the legal requirements in an Employment Agreement
• Knowledge of your rights as an employee
• A strong understanding of what you need to know when you are employed
• Learn multiple strategies to manage and solve problems in the workplace
NZQA unit 24871 v5 | 2 credits
Complete complex forms
NZQA unit 1979 v10 | 3 credits
Describe an employment relationship, and the application of employment law to that relationship
NZQA unit 7123 v7 | 3 credits
Apply a problem-solving method to a problem
Tutuki
Level 2, Credits 11 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Develop personal behaviours and etiquette for the workplace. Tutuki means “to extend and succeed”.
An inspirational, empowering journey that’s full of fun!
Tutuki is perfect for developing personal communication skills, good manners, etiquette and behaviour that is appropriate in the workplace as well as the benefits of
working with a diverse team.
In this course you will learn how to:
• Understand the benefits of having diversity at school, workplace or at home
• Be effective and able to work in a diverse team
• Overcome diverse challenges in the workplace through a range of key strategies
• Learn the importance of good communication in a team environment
• Learn effective and respectful communication skills
• Manage time effectively
• Prioritise and organise time successfully
• Understand sources and consequences of stress
• Use strategies to manage and overcome stress with effective results
NZQA unit 377 v8 | 2 credits
Demonstrate knowledge of diversity in the workplace
NZQA unit 9677 v11 | 3 credits
Communicate in a group/team which has an objective
NZQA unit 12349 v6 | 3 credits
Demonstrate knowledge of time management
NZQA unit 12355 v6 | 3 credits
Describe strategies for managing stress
Employability Skills & Work Readiness | Level 3
Business Communication 101
Level 3, Credits 9 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Businesses function smarter when staff have the ability to communicate efficiently with customers as well as fellow workers.
Develop the ability to write internal communication and external correspondence, as well as a short report for a workplace.
Learners will be able to write business correspondence to convey complex ideas and/or information. You will also learn the art and be able to write minutes for a formal meeting for a workplace.
From this course you will gain the following:
• Write business correspondence
• Convey complex ideas to the workplace
• Show confidence in formal interview situations
• Increased knowledge of wording used (in formal meeting minutes)
NZQA unit 11095 v8 | 3 credits
Write business correspondence to convey complex ideas and/or information
NZQA unit 1296 v8 | 3 credits
Interview in informal situations
NZQA unit 3494 v8 | 3 credits
Write minutes for a formal meeting
Business Communication Kickstarter
Level 3, Credits 8 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Communicate with a diverse range of people in a workplace environment.
You will become a more confident person in leading a presentation with an audience in a workplace situation.
Learn about the importance of communication with diverse people from different cultures.
From this course you will gain the following:
• Demonstrate effective communication with people from other cultures
• Present to an audience
• Show confidence in formal interview situations
NZQA unit 1304 v10 | 2 credits
Communicate with people from other cultures
NZQA unit 1307 v9 | 3 credits
Speak to a known audience in a predictable situation
NZQA unit 1296 v8 | 3 credits
Interview in informal situations
In-Work Skills
Level 3, Credits 11 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Communicate and collaborate in a team, provide feedback and understand aspects of sleep management.
Work as a team to become a better listener and communicator, and gain skills to be a great leader.
Understand how to give feedback to people you work with, communicate, and collaborate in a team and understand why a good night’s sleep is important.
In this course you will learn to:
• Provide effective feedback on individual and group performance in the workplace taking into consideration diversity, balance, objectiveness, appropriate language, voice modulation and nonverbal signs.
• Use active listening skills to gain information in an interactive situation.
• Demonstrate knowledge of sleep, sleep debt, the circadian rhythm and the body clock.
• Improve quality of sleep.
• Contribute within a team which have shared objectives, using interpersonal communication skills.
NZQA unit 9705 v8 | 3 credits
Give feedback on performance in the workplace
NZQA unit 11097 v6 | 3 credits
Listen actively to gain information in an interactive situation
NZQA unit 9681 v8 | 3 credits
Contribute within a group or team which has an objective
NZQA unit 21337 v4 | 2 credits
Demonstrate knowledge of sleep and sleep management in relation to work performance
Service Industries | Level 2
Food Safe Service Smart
Level 2, Credits 14 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Safe food served with great service provides an exceptional customer experience.
A perfect package for anyone that wants to start working in hospitality.
Understand the importance of food safety and learn key formative skills you need to start your new career!
In this course you will learn how to:
• Give G.R.E.A.T service
• Manage and respond to customer complaints
• Execute the delivery of food and drink correctly
• Clear and service dining areas effectively and efficiently
NZQA unit 167 v9 | 4 credits
Practice food safety methods in a food business under supervision
NZQA unit 14425 v8 | 5 credits
Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment
NZQA unit 14434 v8 | 3 credits
Prepare and clear areas for table service for a commercial hospitality establishment
NZQA unit 57 v10 | 2 credits
Provide customer service
Understand Customer Service
Level 2, Credits 10 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
The service industry requires you to have a wide range of skills. This starter package will give the best start!
This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
In this course you will learn how to:
• Understand essential safe work practices Execute the handling and lifting of heavy stock safely
• Learn the consequences of unsafe work practices
• Give G.R.E.A.T service
• Learn the importance of delivering a positive customer experience and service
• Know the benefit and value for the customer when it comes to product knowledge
• Identify features and characteristics for products sold
• Identify and match products effectively to the customers’ needs and enquiries
• Implement your knowledge of different sales techniques
NZQA unit 14466 v6 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry
NZQA unit 14469 v6 | 2 credits
Provide customers with information about an establishment in the hospitality industry
NZQA unit 28145 v2 | 2 credits
Interact with customers in a service delivery context
NZQA unit 11968 v9 | 4 credits
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
Retail Skills 101
Level 2, Credits 10 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Maintain positive customer service interactions in a retail environment while following safe work practices.
Retail employers are always seeking new staff who understand the importance of creating a respectful and enjoyable experience for the customer. Being safe, positive and efficient is mandatory for all staff to look after their customers and keep the business healthy, safe and thriving!
In this course you will learn how to:
• Understand safe work practices that are required
• Handle and lift stock safely
• Understand consequences of unsafe work practices
• Give G.R.E.A.T service
• Provide a positive customer service and experience
• Know the benefit and value for the customer when it comes to product knowledge
• Identify features and characteristics for products sold
• Identify and match products effectively to the customers’ needs and enquiry
• Know different sale techniques
NZQA unit 11971 v7 | 3 credits
Use safe work practices in a retail environment under supervision
NZQA unit 11941 v7 | 2 credits
Establish and maintain positive customer service interactions in a retail environment
NZQA unit 11938 v6 | 5 credits
Assist customers to select goods and/or services
Success in Retail
Level 2, Credits 10 = $225 incl GST
– Theory: Yes
– Practical: No
Learn the importance of effective communication and product knowledge to be successful in retail.
Learning the skills required to be successful in retail are only a couple of things that this course offers.
You will learn about the importance of product knowledge and effective communication skills. Also delves into the world of theft and fraud and the effect that can have to the workplace.
In this course you will learn how to:
• Develop effective verbal communication skills
• Develop product knowledge
• Deal with customer enquiries successfully
• Learn essential selling techniques
• Know legislative requirements in retail industry
• Know practices to detect staff, customer and suppliers’ theft and fraud
• Know measures for preventing theft and fraud happening in the workplace
• Know legal requirements and rights for those suspected of theft and fraud
NZQA unit 28301 v3 | 5 credits
Demonstrate knowledge of products and product information in a retail environment
NZQA unit 24997 v4 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Hospitality Skills L2
Level 2, Credits 9 = $225 incl GST
– Theory: Yes
– Practical: No
A fantastic entry-level course covering the essentials needed to work in a safe environment (both FOH and BOH) and the importance of product knowledge and information.
Workplace safety is everyone’s responsibility – from preparing the food correctly, to following policies and procedures, to identifying any potential hazards.
In this course you will learn how to:
• Gain entry level knowledge for those wanting to work in the Hospitality Industry
• Understand the processes involved with delivering café and counter services
• Prepare counter areas ready for service
• Have clean working habits in accordance with food safety requirements
• Maximise hospitality sales and service opportunities
• Implement your knowledge of different selling techniques
• Know of the benefit and value for the customer when it comes to product knowledge
• Communicate effectively and concisely
• Identify and match customer requirements effectively
NZQA unit 20666 v7 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods used in a food business
NZQA unit 14466 v6 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people in the Hospitality industry
NZQA unit 28301 v3 | 5 credits
Demonstrate knowledge of products and product information in a retail environment
Service Industries | Level 3
Success In Cafe Service
Level 3, Credits 10 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
An opportunity for students to get real hands-on experience – serving in a café and working with customers and get assessed on the skills that they will learn along the way.
In this course you will learn how to:
• Gain entry level knowledge for those wanting to work in the Hospitality Industry
• Get a good understanding of café and counter service and the processes involved
• Get a counter area ready for service
• Have clean working habits in accordance with food safety requirements
• Maximise hospitality sales and service opportunities
• Have a good understanding of methods and selling techniques
• Know the benefit and value for the customer when it comes to product knowledge
• Have effective and concise communication skills
• Identify and match customer requirements effectively
NZQA unit 14441 v7 | 5 credits
Provide café service in a hospitality establishment
NZQA unit 21853 v6 | 5 credits
Provide hospitality sales and service opportunities to customers
Chef's Starter Kete
Level 3, Credits 12 = $225 incl GST
– Theory: Yes
– Practical: No
A great introduction for anyone who wants a career in the kitchen.
Gain an understanding of the culinary products and terms used in the industry. Learn about the safe food practices required for all food handlers, which is a requirement under the Food Act 2014.
In this course you will learn how to:
• Understand food safety measures as required by the Food Act 2014
• Know compliance requirements for a Food Control Plan
• Know correct and safe food practices and control methods used in the industry
• Be able to identify contamination hazards in a food business
• Have a very good understanding of methods used to control hazards that cause food-borne illness and food spoilage
• Maintain effective personal hygiene and correct practices when working with food
• Understand the critical control points in a food business and able to take corrective action if required.
• Know the importance of food safety principles and the requirements for safe food.
• Know culinary products, terms used and food preparation methods
• Have a basic understanding of the characteristics of a broad range of foods, dressings and sauces
• Understand key ingredients and common uses for variety of common foods and dishes
NZQA unit 18497 v9 | 8 credits
Demonstrate knowledge of culinary products and terms
NZQA unit 168 v7 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
Responsible Mixology
Level 3, Credits 5 = $225 incl GST
– Theory: Yes
– Practical: No
A taster for anyone wanting to work in the hospitality industry.
Learn knowledge of alcoholic and non alcoholic beverages and how these are presented in the industry. Understand the importance of being a responsible host to keep your customers, staff and community safe.
In this course you will learn how to:
• Learn what is means to be a responsible host
• Understand the importance of keeping your customers and community safe
• Gain valuable knowledge relevant to the Hospitality industry and any Licensed premise
• Develop effective communication skills and ways of defusing a diverse range of situations eg. Identifying intoxication
• Understand the legal requirements of the Sale and Supply of Alcohol Act 2012
• Know the characteristics of the different alcoholic and non-alcoholic beverages available and how these are presented in the industry
• Learn the tools and equipment used for service of beverages
• Learn preparation methods for a range of beverages, including cocktails and mocktails
NZQA unit 4645 v9 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise
NZQA unit 14420 v8 | 3 credits
Demonstrate knowledge of alcoholic and non-alcoholic beverages
Advanced Customer Services
Level 3, Credits 10 = $225 incl GST
– Theory: Yes
– Practical: Yes (workplace or simulated)
Become a retail superstar by using your new salesperson skills and customer service techniques.
Learning the skills required to be successful in retail are only a couple of things that this course offers.
You will learn about the importance of product knowledge and effective communication skills. Also delves into the world of theft and fraud and the effect that can have to the workplace.
In this course you will learn how to:
• Demonstrate and apply product and/or services knowledge in your own work practices.
• Describe the skills and qualities of a salesperson.
• Apply skills and qualities of a salesperson during a sales transaction in accordance with organizational procedures.
• Utilise customer service techniques to adapt to varying customer behavioral styles in the workplace.
• Reflect and evaluate the customer service techniques effectiveness after a customer interaction
NZQA unit 11818 v6 | 2 credits
Demonstrate and apply product and/or service knowledge
NZQA unit 11831 v7 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
NZQA unit 376 v9 | 2 credits
Employ customer service techniques to accommodate customer behavioral styles in a workplace
Store Detective
Level 3, Credits 7 = $225 incl GST
– Theory: Yes
– Practical: No
Learn the means to explain practices used to detect and reduce theft and fraud.
Learn the ins and outs of being a Store Detective! This is a great course that will provide you with the means to explain practices used to detect and reduce staff and customer theft n fraud in a retail or distribution environment. You’ll learn the legal definitions, terminology used and the consequences that can occur.
In this course you will learn how to:
• Identify theft and fraud in the workplace
• Learn how to protect merchandise
• Know the legal definitions of theft and fraud in retail and distribution
• Know practices to detect staff theft and fraud
• Knowledge of ways to reduce staff theft and fraud
• Know the consequences for customers convicted of theft and fraud
• Understand consequences of theft and fraud from an employer
• Understand how employee theft can affect an employee’s future social and employment opportunities
• Understand the Crimes Act 1961 and legal requirements
NZQA unit 24999 v2 | 4 credits
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
NZQA unit 24996 v2 | 3 credits
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
Hospitality Skills L3
Level 3, Credits 9 = $225 incl GST
– Theory: Yes
– Practical: No
Essential transferable skills for anyone currently working in hospo and wanting to upskill their knowledge or branch out with a career change into hospitality.
This course enables you to learn the important information required to be a hospitality superstar; from correct kitchen practices, the history of coffee and responsible service of alcohol.
In this course you will learn how to:
• Learn essential transferable skills for this thriving industry
• Learn how to comply with the Food Act 2014, and manage a Food Control Plan
• Understand common sources and prevention of food-borne illnesses and food spoilage
• Gain knowledge of coffee bean origins, as well as correct storage, handling, roasting and blending processes
• Learn quality control requirements for ingredients used for espresso beverages
• Know how to be a responsible host and the importance of keeping your customers and community safe
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Understand the legal requirements of the Sale and Supply of Alcohol Act 2012
NZQA unit 168 v7 | 4 credits
Demonstrate knowledge of food contamination hazards, and control methods used in a food business
NZQA unit 17284 v7 | 3 credits
Demonstrate knowledge of coffee origin and production
NZQA unit 4645 v9 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises